Frequently asked questions
How do I use the screenshare extension?
Once you have entered a meeting room as a speaker, you will need to click on the icon "show desktop" that appears in the toolbar on the left hand side. Please remember that you will need to install the required plugin/extension before you are able to share your screen. If you do not have it installed a pop up will appear with instructions on how to do this.
How to create folders in the media library
What ports do I need to make available to make best use of the HTML5 platform?
What happens if you don't open access to the Media Server?
If connection to the Media Server fails, the system will fall back to using the TCP protocol and relaying the connection via the TURN server. This will result in delays caused by the addtional relay and overall connection degradation due to use of TCP over UDP.
We require four ports per user for UDP streaming. Ports cannot be shared by users, and ports are assigned in a random fashion from any available server port in the range of 1024-65k. If the ports the service attempts to connect to are not available on the client then the system will fall back to relaying via TCP over the signalling server. So, if you happen to be extremely lucky, and all four ports you are assigned happen to fall into the IP range you opened then you will connect via UDP. This is not recommended.
How do I delete past sessions from your schedule?
Login into your OnSync account and click "Schedule".
Here you will get all your sessions which were created with your admin account.
In this section you will get options to sort the session list as per your convenience i.e. "Current", "History", "By anyone", "By me" and "By others".
Once you have sorted this list, you can view all your previous sessions here.
You need to check the boxes in front of the sessions, so that the session gets selected.
Now, click on the "Actions" dropdown box above the check boxes, you will get two options 'Edit' and 'Delete'.
As you want to delete the session, click on 'Delete', it will delete the selected session from your account.
To delete only a particular session, place the cursor on the specific session.
You will see a small 'x' icon besides the "pencil icon", please click on it to delete the session.
You will be prompted to confirm the deletion.
Is it possible to send a meeting invitation to a whole group?
You can create groups of people in your Address Book section of the Account Center.
If you do this, you can later add that group to a meeting by opening the "Address Book" on the Invite Participants screen.
When you are creating any new meeting from the "Schedule" section, you will get an option "Invite participants".
Check this box to make the field to add participants appear.
Click onto the user icon in the email field, it will give you list of all your participants that you have added in your address book. You will see this list in alphabetical order.
In this section you will get options to sort the participants list as per your convenience i.e "All", "Company", "By group" and "By list".
Here you have to sort this list "By group" so that you can view all your participants sorted in your various groups.
You need to check the box infront of the name of the group, so that the whole group can be selected and invited to the session.